Wall of Love
When our customers say thanks
Making our customers and their families 100% satisfied is a reward in and of itself. But whenever there’s a morning that feels really early or a day that feels really long, all we have to do is look at one special wall in the office that fills us with warmth and energy—the Wall of Love. We gather all of the cards and letters written to us by grateful seniors and families in one place and remember what it’s all about 💗.
“I had the privilege of working with Concierge Care Services a few months ago when they helped my find senior living facilities for both of my parents. I say ‘privilege’ because they were so easy to work with. They managed to find a great place for both of my parents with some difficult parameters. They also followed up with me afterwards to make sure everything was going well – a sign of a company that cares!”
“Erin, you made our process so easy, I couldn’t have done it without you. You are always so knowledgeable and enjoyable to work with. Thanks for helping mom find the perfect place.”
“Mary, you are an invaluable resource for my family. Thanks for managing the care for my out-of-state parents. You are trustworthy, organized, and kind – don’t know what we would have done without you!”
“CCA, thanks for the excellent care. From my one-day emergency, you found mom the perfect place. Can’t praise your work enough.”
Thanks for being such a great resource for the long term care planning for me mom. You were kind and thoughtful, and identified the absolute best options for my mom. Bless you!”
“Hi there, I really can’t say enough good things about your team. You found the best place for my 76 year old mother, and she’s smiling again for the first time in two years. Thanks again.”
What our customers are saying
I have worked with Concierge Care Advisors many times with my clients. I personally worked with them recently when moving my Dad home from Philadelphia. They are LIFE SAVERS!!!! If you have a family member that needs help finding assisted living, CCA should be your very first call. VERY FIRST call :). There are so many things to think about and consider that I never really knew. They helped me find a great place for my Pops, helped me negotiate with the facility and helped me navigate my emotions as well! It’s a lot and I am forever grateful to Concierge Care Advisors.
Our experience was outstanding! Sally was patient, knowledgeable and quickly was able to put together zoom tours over a couple of days. We appreciated her going to rehab where my mother was so that Mom could also participate in the zoom tours. I can’t say enough about the service. Thank you.
Absolutely amazing people here who genuinely want to help you and your family. I had been struggling for the past year and a half to find my grandmother the care that she needed. I was on my own and had no help from family. I could not get anywhere with the assisted living facilities in my area and my grandmother’s caseworker kept giving me the run around. The day I was given Vannah Roberto’s contact was the day that my grandmother and I finally got the help we needed. She kept in constant contact, explained every step of the process and found my grandmother somewhere to live within 2 weeks! Its been almost a month that my grandmother has moved in to her new home and Vannah still reaches out to make sure she is happy. She really cared about us and I can’t imagine where we’d be if I hadn’t got in touch with her. If you need the help, please reach out to this organization! They are here to help you!
My brother lives in Olympia, WA state and I’m in Fl. Geographical distance made no difference to the superior service I got. My brother was having neurological issues, falling constantly, losing his grasp of reality. His marriage was falling apart as a result and his married daughter , also in Olympia, WA, contacted me in a panic as to what to do, where to turn, who might be able to help. I stumbled upon CCA’s clear and relevant statement of purpose, contacted Chelsea and never looked back. Specializing in senior transition, Chelsea performed a cursory eval on the phone with me first to get a picture of what was going on. Here is the most amazing part of Chelsea’s input: My brother had visited many facilities by himself, didn’t know what questions to ask and found none to his liking. He had to leave the facility he was currently housed in by the end of the month. I expected Chelsea to say waiting lists, financial income, medical needs, all the complicated blocks would prohibit finding a place for my brother in one month’s time. My brother was uncooperative and exhibiting fear, and mental indecisiveness. None of that deterred Chelsea. She was gentle, diplomatic, willing and confident of resources available. Never pressuring. She reached out to set up a conversation meeting with my brother, which he cancelled. His daughter and I were frustrated by my brother’s reluctance given the deadline. Chelsea was not. She teamed up with me and his daughter and provided us with a list of local facilities that would fit my brother’s needs as we described them to her.
His daughter, now more confident in the knowledge that Chelsea had her back, drove her father to a facility located near her and his grand-kids and both agreed it was the best fit…in the nick of time.
You can see how the family dynamics of this unfolded. It took Chelsea, a well seasoned CCA advisor to steer this family to happiness. We are very, VERY grateful.