My brother lives in Olympia, WA state and I’m in Fl. Geographical distance made no difference to the superior service I got. My brother was having neurological issues, falling constantly, losing his grasp of reality. His marriage was falling apart as a result and his married daughter , also in Olympia, WA, contacted me in a panic as to what to do, where to turn, who might be able to help. I stumbled upon CCA’s clear and relevant statement of purpose, contacted Chelsea and never looked back. Specializing in senior transition, Chelsea performed a cursory eval on the phone with me first to get a picture of what was going on. Here is the most amazing part of Chelsea’s input: My brother had visited many facilities by himself, didn’t know what questions to ask and found none to his liking. He had to leave the facility he was currently housed in by the end of the month. I expected Chelsea to say waiting lists, financial income, medical needs, all the complicated blocks would prohibit finding a place for my brother in one month’s time. My brother was uncooperative and exhibiting fear, and mental indecisiveness. None of that deterred Chelsea. She was gentle, diplomatic, willing and confident of resources available. Never pressuring. She reached out to set up a conversation meeting with my brother, which he cancelled. His daughter and I were frustrated by my brother’s reluctance given the deadline. Chelsea was not. She teamed up with me and his daughter and provided us with a list of local facilities that would fit my brother’s needs as we described them to her.
His daughter, now more confident in the knowledge that Chelsea had her back, drove her father to a facility located near her and his grand-kids and both agreed it was the best fit…in the nick of time.
You can see how the family dynamics of this unfolded. It took Chelsea, a well seasoned CCA advisor to steer this family to happiness. We are very, VERY grateful.