Marc Lilly, President and CEO
During his 40 year career Marc Lilly has specialized in the creation and successful management of novel healthcare-based businesses. Marc started his healthcare career as a respiratory therapist, but quickly became a serial entrepreneur who created more than a dozen successful companies in the health care space. He also held management positions with companies like drugstore.com, Allscripts Healthcare Solutions and founder and CEO of Zynchros, Inc. Most recently Marc created the software firm Vioesoft which sold to Emdeon in 2014. His familiarity with the diverse aspects of the US Healthcare system, its stakeholders and emerging technologies make him uniquely qualified to help successfully lead the Concierge Care business model.
“I was faced with the decision and responsibility for caring for both my Grandmother and my Mother over the years. Having a service like this would have been helpful to navigate the options”.
Marc and his wife Kecia are the founders of the Seattle Youth Board serving youth at risk in the greater Seattle area.
Mary Cordova, Executive Vice President and Co-Founder, Oversees all Senior Care Advisors. Handles Seattle and Eastside of Lake Washington
Education, Training & Certifications: Certified in Dementia & Mental Health training, HIPAA and CCA. Attended Skagit Valley College.
Contact: (425) 802-6613 or email@example.com
As an industry insider, Mary Cordova spent five years as vice president and director of referral services for another placement and referral agency, and as a distributor of durable medical equipment for more than two decades, selling supplies to hospitals, nursing homes and physicians. She also served as an executive director in a memory care community.
But Mary wanted to put seniors first in all aspects and to always do what is right, not just what was profitable, so she sought out entrepreneur Marc Lilly and the two co-founded Concierge Care Advisors, where their ‘Agenda Number One’ is to protect vulnerable seniors and their families. Mary wanted to ensure that CCA would rise above the rest by honestly and equitably letting seniors and their families know all their options, not just the most profitable for referral agencies. And they wanted to do more than hand nervous and overwhelmed families a list of facilities; they wanted to provide true “Concierge Care”, offering personal service and carefully vetted recommendations. Mary wanted to elevate the industry where health providers view placement and referral agencies as an extension when patients leave hospitals and rehabilitation units in order to collectively support Seniors through the aging process, which can be so overwhelming.
Born and raised in Mountlake Terrace as the ninth child of ten in her family, Mary benefitted from a multi-generational household after her grandmother moved in to help care for the family. That loving relationship permeates Mary’s passion for people, especially Seniors and those who have fallen on hard times.
SVP Corporate Development & Compliance
Prior to joining CCA, Kecia Lilly spent more than 25 years in the institutional investment consulting business advising pension plans, public retirement systems, 401k plan fiduciaries, and (primarily) foundation and endowment funds.
Kecia began her consulting career in the mid-80’s with E.F. Hutton, and went on to work for some of the largest consulting firms in the country, along the way founding her own successful consulting practice. Kecia’s background and experience in providing comprehensive due diligence on investment management firms who managed millions of dollars for these funds, uniquely positioned her to lead our corporate business development and compliance at CCA. Kecia personally meets with and pre-screens each of the professionals and firms for our unique CCA Premier Resources listing, which we provide to our clients as part of our suite of Concierge Services. Kecia also manages our internal compliance and human resources at CCA.
Heather Souve, Director of Operations
Heather was first introduced into the Long Term Care community in 2004 when her father opened an Adult Family Home. Living in the same home as the residents for which you provide care allowed Heather an intimate and speedy education in the importance of the different community settings and the continuum of care.
Heather previously served as the office manager for the Washington State Residential Care Council, the association representing the nearly 3,000 adult family homes in the State. While there, she expanded her industry knowledge as well as advocacy for Seniors and people with disabilities.
Heather assists Senior Advisors with regulatory compliance and training, and works with long term care providers to ensure Seniors and their families are supported in all their transitions.
Claudine Wasserstrom, BSW
Director of Family Services
Education, Training and Certification: Bachelor of Social Work; Modular Training on Developmental Disability; Home Caregiver Training; HIPAA and CCA Certified.
Claudine has deep experience in case management, social services and discharge planning. She served as a patient/client advocate, smoothing communication between clinicians, patients and families. In a role ideal for helping Concierge Care Advisors’ seniors and their families, Claudine facilitated patient plans and goals. She has served as a counselor, working on conflict resolution and problem solving.
As a leader, Claudine has provided patient education as well as staff training and oversight of policies and procedures. This area of her expertise is particular to her role with Concierge Care Advisors, where our standards for long term care providers, caregivers, and other professional services are so extraordinary.
She spent the past five years working as a discharge planner in the rehabilitation unit of a skilled nursing facility. Her favorite part of the job was sitting and visiting one-on-one with seniors, learning their life stories. Earlier in her career, Claudine greatly enjoyed her time managing a unique Adult Family Home for young developmentally disabled adults.
Claudine is an avid Seahawks fan, movie buff and loves all things about Mt. Rainier. She serves as a teacher and volunteer in her church’s children’s division.
Kathy Finley, Director of Family Services
Credentials: HIPAA Certified and CCA Certified
Education: MA in Audiology
Contact: (1-855-444-7364) or firstname.lastname@example.org
After nine years as a recruiter for FedEx Express, Kathy moved into a sales and marketing position with the esteemed Sunrise Senior Living. Although she transitioned into the senior care industry, her “travels” were far from over. From Edmonds to Lynnwood, Snohomish to Bellevue and even to Mercer Island. She explored the senior livings of Washington and it wasn’t long before she was an admissions coordinator for a skilled nursing facility operating in Bellevue, Seattle, and Issaquah.
As she helped elders achieve short and long-term care from the hospitals’ ERs, Kathy offered many seniors the Concierge Care Advisors as a resource and after seeing the relief in their faces, this led her to join the team herself.
Kathy has a great deal of personal experience in the senior care industry as well. Both her and her husband’s parents needed to move and it wasn’t until they were in crisis that they did. In both circumstances, Kathy became an advocate for seniors to make sure that they weren’t simply choosing what option was most immediate, but what option was best.
Working in the skilled nursing facility for as long as she has, she’s seen what growing old (without a plan) is like. One of her main focuses is letting seniors and their families know that they are not alone and even if they have limited funding and support, she will help them.
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