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Leadership

Marc Lilly

Marc Lilly

Bio
President and CEO

Marc Lilly

Marc Lilly, President and CEO

During his 40 year career Marc Lilly has specialized in the creation and successful management of novel healthcare-based businesses. Marc started his healthcare career as a respiratory therapist, but quickly became a serial entrepreneur who created more than a dozen successful companies in the health care space. He also held management positions with companies like drugstore.com, Allscripts Healthcare Solutions and founder and CEO of Zynchros, Inc. Most recently Marc created the software firm Vioesoft which sold to Emdeon in 2014. His familiarity with the diverse aspects of the US Healthcare system, its stakeholders and emerging technologies make him uniquely qualified to help successfully lead the Concierge Care business model.

“I was faced with the decision and responsibility for caring for both my Grandmother and my Mother over the years. Having a service like this would have been helpful to navigate the options”.

Marc and his wife Kecia are the founders of the Seattle Youth Board serving youth at risk in the greater Seattle area.

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Mary Cordova

Mary Cordova

Bio
Co-Founder and Executive Vice President

Mary Cordova

Mary Cordova, Executive Vice President and Co-Founder, Oversees all Senior Care Advisors. Handles Seattle and Eastside of Lake Washington

Education, Training & Certifications: Certified in Dementia & Mental Health training, HIPAA and CCA. Attended Skagit Valley College.

Contact: (425) 802-6613 or mary@conciergecareadvisors.com

As an industry insider, Mary Cordova spent five years as vice president and director of referral services for another placement and referral agency, and as a distributor of durable medical equipment for more than two decades, selling supplies to hospitals, nursing homes and physicians. She also served as an executive director in a memory care community.

But Mary wanted to put seniors first in all aspects and to always do what is right, not just what was profitable, so she sought out entrepreneur Marc Lilly and the two co-founded Concierge Care Advisors, where their ‘Agenda Number One’ is to protect vulnerable seniors and their families. Mary wanted to ensure that CCA would rise above the rest by honestly and equitably letting seniors and their families know all their options, not just the most profitable for referral agencies. And they wanted to do more than hand nervous and overwhelmed families a list of facilities; they wanted to provide true “Concierge Care”, offering personal service and carefully vetted recommendations. Mary wanted to elevate the industry where health providers view placement and referral agencies as an extension when patients leave hospitals and rehabilitation units in order to collectively support Seniors through the aging process, which can be so overwhelming.

Born and raised in Mountlake Terrace as the ninth child of ten in her family, Mary benefitted from a multi-generational household after her grandmother moved in to help care for the family. That loving relationship permeates Mary’s passion for people, especially Seniors and those who have fallen on hard times.

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Kecia Lilly

Kecia Lilly

Bio
Senior Vice President of Corporate Development & Compliance

Kecia Lilly

SVP Corporate Development & Compliance

Prior to joining CCA, Kecia Lilly spent more than 25 years in the institutional investment consulting business advising pension plans, public retirement systems, 401k plan fiduciaries, and (primarily) foundation and endowment funds.

Kecia began her consulting career in the mid-80’s with E.F. Hutton, and went on to work for some of the largest consulting firms in the country, along the way founding her own successful consulting practice. Kecia’s background and experience in providing comprehensive due diligence on investment management firms who managed millions of dollars for these funds, uniquely positioned her to lead our corporate business development and compliance at CCA. Kecia personally meets with and pre-screens each of the professionals and firms for our unique CCA Premier Resources listing, which we provide to our clients as part of our suite of Concierge Services. Kecia also manages our internal compliance and human resources at CCA.

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Terri Wilson

Terri Wilson

Bio
Director of Transitional Services in the North Puget Sound Area.

Terri Wilson

Terri Wilson, RT, CVT

Director of Transitional Services, Puget Sound Region

Education: Radiology Technology, Cardiovascular Technology, Theology, ongoing health care continuing education credits

Board Member of the Bellevue Network on Aging; member of the Bellevue Chamber of Commerce; Kirkland Chamber of Commerce; and Mill Creek Rotary

Contact: (866) 992-9257 ext. 818 or terri@conciergecareadvisors.com

Terri’s entire career has involved working with and helping people. After working more than twenty years in clinical settings for cardiac catheterization laboratories and critical care situations, Terri has transferred her education, experience, and passion for others into the Senior care industry. Terri lives by one of her favorite quotes from Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

With an exceptional ability to work among generations, Terri builds special relationships with Concierge Care Advisors’ clients. She has a very athletic 13 yr old son, Cory, and loves watching him compete because he wants to win at everything.

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Marni McDuff

Marni McDuff

Bio
Director of Transitional Services for South Puget Sound Area

Marni McDuff

Marni McDuff, Director of Transitional Services

Education, Training & Certificates: HIPPA and CCA, Attended Bakersfield Community College

Contact: (425) 615-0896 or marni@conciergecareadvisors.com

Marni has over eight years of experience in the Senior Care industry; she has spent a time caring for people in hospice, providing in-home care, and even spent some time overseas in Romania to help seniors in need.

Her passion for the senior housing industry began when her grandmother took her to the nursing home in her hometown. Together, they would bring gifts, baked items and even sing to the residents. Much of her love and compassion for the elderly comes from her grandmother’s example of giving back.

Later in life, she was given the opportunity to spend some years serving seniors in the rural villages of Romania. Many of these elders had no family, money, or resources, so they brought them food and various accommodations to support the seniors.

Afterwards, she spent several years working for a National Senior Volunteer Program which included a statewide response team for disasters. Her main goal was to help them draw on their community’s resources, finding volunteer opportunities that would complement their lifestyles and improve their feeling of worth and quality of life.

In addition, she has experience with Senior Food Pantry’s and numerous Senior Centers. She has written grants and raised funds to celebrate the caring professionals who made the program possible.

First and foremost, Marni is dedicated to the families she helps, considering it a privilege each and every day that she can make a difference. She has shared in the tears, grief, and even frustration that can come from senior caregiving, but has also served as a guide, keeping a clear head when tough decisions need to be made, and working out a solution even when all seems hopeless.

Marni McDuff is a wife and mother of three grown children and five grandchildren. She enjoys outdoor activities, movies, cooking, reading, gardening and photography.

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Heather Souve

Heather Souve

Bio
Director of Operations.

Heather Souve

Heather Souve, Director of Operations

Heather was first introduced into the Long Term Care community in 2004 when her father opened an Adult Family Home. Living in the same home as the residents for which you provide care allowed Heather an intimate and speedy education in the importance of the different community settings and the continuum of care.

Heather previously served as the office manager for the Washington State Residential Care Council, the association representing the nearly 3,000 adult family homes in the State. While there, she expanded her industry knowledge as well as advocacy for Seniors and people with disabilities.

Heather assists Senior Advisors with regulatory compliance and training, and works with long term care providers to ensure Seniors and their families are supported in all their transitions.

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Claudine Wasserstrom

Claudine Wasserstrom

Bio
Director of Family Services

Claudine Wasserstrom

Claudine Wasserstrom, BSW

Director of Family Services

Education, Training and Certification: Bachelor of Social Work; Modular Training on Developmental Disability; Home Caregiver Training; HIPAA and CCA Certified.

Claudine has deep experience in case management, social services and discharge planning. She served as a patient/client advocate, smoothing communication between clinicians, patients and families. In a role ideal for helping Concierge Care Advisors’ seniors and their families, Claudine facilitated patient plans and goals. She has served as a counselor, working on conflict resolution and problem solving.

As a leader, Claudine has provided patient education as well as staff training and oversight of policies and procedures. This area of her expertise is particular to her role with Concierge Care Advisors, where our standards for long term care providers, caregivers, and other professional services are so extraordinary.

She spent the past five years working as a discharge planner in the rehabilitation unit of a skilled nursing facility. Her favorite part of the job was sitting and visiting one-on-one with seniors, learning their life stories. Earlier in her career, Claudine greatly enjoyed her time managing a unique Adult Family Home for young developmentally disabled adults.

Claudine is an avid Seahawks fan, movie buff and loves all things about Mt. Rainier. She serves as a teacher and volunteer in her church’s children’s division.

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Kathy Finley

Kathy Finley

Bio
Director of Family Services

Kathy Finley

Kathy Finley, Director of Family Services

Credentials: HIPAA Certified and CCA Certified

Education: MA in Audiology

Contact: (1-855-444-7364) or kathyf@conciergecareadvisors.com

After nine years as a recruiter for FedEx Express, Kathy moved into a sales and marketing position with the esteemed Sunrise Senior Living. Although she transitioned into the senior care industry, her “travels” were far from over. From Edmonds to Lynnwood, Snohomish to Bellevue and even to Mercer Island. She explored the senior livings of Washington and it wasn’t long before she was an admissions coordinator for a skilled nursing facility operating in Bellevue, Seattle, and Issaquah.

As she helped elders achieve short and long-term care from the hospitals’ ERs, Kathy offered many seniors the Concierge Care Advisors as a resource and after seeing the relief in their faces, this led her to join the team herself.

Kathy has a great deal of personal experience in the senior care industry as well. Both her and her husband’s parents needed to move and it wasn’t until they were in crisis that they did. In both circumstances, Kathy became an advocate for seniors to make sure that they weren’t simply choosing what option was most immediate, but what option was best.

Working in the skilled nursing facility for as long as she has, she’s seen what growing old (without a plan) is like. One of her main focuses is letting seniors and their families know that they are not alone and even if they have limited funding and support, she will help them.

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