Mary Cordova, Executive Vice President and Co-Founder, Oversees all Senior Advisors. Handles Seattle and Eastside of Lake Washington
Education, Training & Certifications: Certified in Dementia & Mental Health training, HIPAA and CCA. Attended Skagit Valley College.
Contact: (425) 802-6613 or email@example.com
As an industry insider, Mary Cordova spent five years as vice president and director of referral services for another placement and referral agency, and as a distributor of durable medical equipment for more than two decades, selling supplies to hospitals, nursing homes and physicians. She also served as an executive director in a memory care community.
But Mary wanted to put seniors first in all aspects and to always do what is right, not just what was profitable, so she sought out entrepreneur Marc Lilly and the two co-founded Concierge Care Advisors, where their ‘Agenda Number One’ is to protect vulnerable seniors and their families. Mary wanted to ensure that CCA would rise above the rest by honestly and equitably letting seniors and their families know all their options, not just the most profitable for referral agencies. And they wanted to do more than hand nervous and overwhelmed families a list of facilities; they wanted to provide true “Concierge Care”, offering personal service and carefully vetted recommendations. Mary wanted to elevate the industry where health providers view placement and referral agencies as an extension when patients leave hospitals and rehabilitation units in order to collectively support Seniors through the aging process, which can be so overwhelming.
Born and raised in Mountlake Terrace as the ninth child of ten in her family, Mary benefitted from a multi-generational household after her grandmother moved in to help care for the family. That loving relationship permeates Mary’s passion for people, especially Seniors and those who have fallen on hard times.
Kathy Kappler, RN
Kathy Kappler, RN, Senior Concierge Care Advisor for South Snohomish County and North King County, Washington
Credentials: Registered Nurse, HIPAA Certified, CCA Certified
Contact: (425) 919-2724 or firstname.lastname@example.org
Kathy brings over 30 years of experience to Concierge Care Advisors, working on many different levels and many different facets of senior housing and elder care.
Kathy’s unique and diversified background has allowed her to hold positions a multiple positions within senior living communities. For instance, at one time she has been both the Director of Nursing and theDirector of Marketing in Assisted Living Communities.
Throughout her academic career, Kathy has undergone a great deal of nursing education. This gives her the distinct advantage of understanding special cases in senior care. She can address and manage medical issues concerning the family. In addition, her marketing background has provided her with an appreciation of the specific placement needs of a family. She does not automatically categorize families, but assessing their needs and wants, prioritizing them to provide them with the best possible outcome.
Her passion for senior living and health, comes from having lost her sister to Alzheimer’s Disease at the young age of 61. She has experienced first-hand what a devastating diagnosis this can be to individual, but also to the family that loves them. Because of this, she has sought to provide guidance for peoplewho are suffering from this disease and give help and advice to the families involved. It’s a very personal life interruption and she strives to provide others with the resources she was never given.
“I believe if we listen to and follow our passion it brings out the best in who we are. For 30 years I have followed my passion working with seniors and their families and that has given me amazing rewards.” -Kathy Kappler, R.N.
In addition to all these traits and wealth of experience that make Kathy a tremendous asset to Concierge Care Advisors, she has also written a children’s book called Whitney’s School Morning based on the truisms from growing up. She continues to write poems and accounts her experience and thoughts on life. Furthermore, she spends much of her free time reading the works of John Grisham and James Patterson, but also enjoys movies, music, and above all, dancing.
Tyler Roessel, Senior Concierge Care Advisor for South King County, Washington
Credentials: HIPAA Certified, CNA, Dementia/Mental Health, First Aid/CPR, CompTIA Project+,
Education: BS in Business Management.
Contact: (206) 407-5939 or email@example.com
Tyler has been working with seniors and individuals with disabilities his whole life. One of seven kids he has an older brother with cerebral palsy and younger brother with downs syndrome. His grandmother came to live with them when he was seven and he helped with her care until she passed eight years ago.
He started his career following in the footsteps of his father, as a construction contractor and project manager until; in 2008 he went back to college with a focus on Healthcare administration. Tyler has worked in multiple facets of senior care including memory care, assisted living, independent living and homecare. He started as a caregiver and worked his way up to director.
When not working with the senior population he still does little house remodels for his wife who will forever keep him busy. He and his wife are also into ballroom dancing, hiking and terribly singing old show tunes.
“Working in healthcare is not a career it is a calling. I have not always been in it but now that I am, without a doubt, I have never been happier” – Tyler Roessel
Suzann Frye, Senior Concierge Care Advisor for Thurston County, Washington
Credentials: HIPAA Certified and CCA Certified
Contact: (360) 628-4768 or firstname.lastname@example.org
Born in Montana, Suzann is an Army brat through and through. With her family she has lived in Korea, Missouri, Germany, Texas, California, and lastly Washington. Suzann had first hand experience while watching her grandmother go through the different stages of Alzheimer’s. Her concern over her loved one sparked an interest in working with the elderly, and to be able to provide them with proper care. After being a stay at home mom for 12 years she decided it was time to get back in the work force. She worked for The Colonial Inn, an independent living facility, for several years. Where she was in direct contact not only with seniors, but their families as well. It was here that she learned the importance in marketing, educating families and the public about the needs and options for seniors. Suzann also has experience in caregiving for the elderly, you can trust that upon meeting her she will do what she can to provide you with the information and knowledge needed.
In her spare time Suzann loves spending time with her four children who range in age 9-16, including a set of twins! As a family they enjoy going to the beach, camping, hiking, backyard BBQs and listening to music.
Angela Wright-Geppert, Senior Concierge Care Advisor for Seattle and East King County
Credentials: Gerontology Certified, HIPAA Certified and CCA Certified
Contact: (206) 601-0144 or email@example.com
Angela Wright-Geppert is a Senior Care specialist who has worked in the field for over twenty years, having experience in all aspects of Senior Care and the Senior Housing Industry. Her passion for Senior Care began at a young age when in 1992, Angela returned home to Idaho from her time in New York with the rare opportunity of taking care of a close friend of the family who was in her final years of life. It was not until then that Angela discovered her passion for being an advocate for seniors and insuring that all seniors were properly taken care of and respected by the individuals representing the Senior Care Industry.
Her career began in Colorado Springs, where Angela worked as a recruiter and business developer for a national home care agency. With a keen focus and interest in Dementia and Alzheimer’s care, Angela served on The Alzheimer’s Association with the Rocky Mountain Chapter during her time in Colorado. Angela’s career moved her and her family to Seattle, WA, where she continued working with a focus on Dementia and Assisted Living Care. As a result of witnessing and working in many aspects of the Industry, she came to believe that there are many different options for her clients and is willing to go the extra mile to ensure a perfect fit for her clients and their families. This belief stems from a Maya Angelou quote that reads, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
In her free time, Angela enjoys entertaining for her friends and family year round. She has infinity for the water and can often be found on a boat in Lake Washington or at any ocean shore, surrounded by people she loves. Above all, she believes in establishing strong connections with everyone, especially seniors, and enjoy’s working with the Concierge Care Advisor Team.
Lois Jasmer, Senior Concierge Advisor for South King County
Credentials: HIPAA Certified and CCA Certified
Contact: (253) 509-3637 or firstname.lastname@example.org
Lois has been in the customer service industry all her life and has been a business owner in Kitsap County. She has seen firsthand how difficult the process of finding a safe, nurturing environment can be for a family. When her mother was diagnosed with Alzheimer’s she watched as her father suffered thru trying to be the caregiver for her mother. After this experience she sought to help others as a caregiver and Community Relations Specialist in assisted living communities, where she could be of help to not only the seniors living there but be there to support their families as well.
Lois has built lasting relationships with families and seniors in the communities she has worked in, built on trust and a true heart for advocating for the best interest of the seniors.
In her free time, Lois enjoys biking, running and painting. She is a publisher children’s author and is most comfortable by the beach.
Amanda Roberts, Senior Concierge Advisor for Thurston County
Credentials: Mt. Hood Community College, Occupational Therapy, 2002. South Puget Sound Commmunity College, Business Management, 2015. Suicide Prevention, 2016. Wellness Recovery Action Plan (WRAP), 2016. CPR, First Aid, Food Handlers Card, HIPAA Certified and CCA Certified.
Contact: (360) 280-6763 or email@example.com
Amanda has had a passion for seniors the majority of her life. At age 10 her great grandmother moved from the East Coast to the Puget Sound. It was a treat being able to go to the local senior center to play cards and Bingo with her great-grandmother and all her friends. That same passion found her volunteering and going on to become a CNA at 14. After 6 years working in Hospitals and Memory Care she continued her education in Oregon at Mt Hood Community College obtaining her degree in Occupational Therapy.
One of Amanda’s favorite quotes is “Happiness is not a destination, it’s a way of life”. Making the gift of today matter. She’s dedicated to helping others help themselves. Her inside knowledge of navigating through the muddy waters of healthcare and experience partnering with Doctors, Nurses, Social Workers, and Rehabilitation Professionals helps make anyone’s transition clearer.
Amanda is a Mother of 2. She LOVES her Seattle Seahawks and cheering her children on in sports and dance. If she’s not working she’s playing.
Kim Spencer, Senior Concierge Advisor for South Snohomish County and North East King
Credentials: Bachelor of Business Administration, Florida Atlantic University. HIPAA Certified and CCA Certified.
Contact: (425) 387-0725 or firstname.lastname@example.org
Kim was first introduced to seniors while volunteering at a community in upstate New York where her mom worked. It was her time volunteering that she realized her passion for seniors she wanted to pursue a career working in the long term care arena.
Kim has worked in a variety of roles from Activity Director in a nursing home to an Executive Director in assisted living. Kim was trained at the very first assisted living community in the U.S. located in Oregon. Since moving to the Seattle area, she has worked as a Community Relations Director and Sales and Marketing. Given her experience Kim has a comprehensive knowledge of the industry and is a dedicated advocate for seniors.
Kim is a proud mom of two amazing children. Her son and daughter are both in college pursuing their undergraduate degrees.
Kim is a huge Seattle Seahawks fan. Her favorite quote is from Quarterback Russell Wilson. “Always persevere, always have a great perspective, and always have a great purpose in your life.”
Jessica Claybrook, Senior Concierge Advisor for Snohomish County
Credentials: Washington State DSHS Dementia and Mental Health Certification, Fist Aid/CPR, HIPAA Certified and CCA Certified. Certified Senior Advisor (CSA) pending completion in 2017.
Contact: (425) 760-3948 or email@example.com
Locally from the Pacific Northwest, Jessica attended Central Washington University during 2005 – 2009 where she completed her Bachelor of Science in Tourism Management. Near graduation, her mother had been diagnosed and was working towards beating brain cancer; therefore, she chose to relocate back home where she could support her family and was fortunate enough to live with her grandmother. Also during that time, she accomplished what would end up being a ten – year profession in the hospitality industry.
Through her personal experience of helping a loved one balance the many dynamics and challenges of living with a disability, Jessica was delighted to find her true purpose by way of attending to the disabled and elderly population in 2015. She started her career in the Senior Living industry as a Community Relations Director serving various retirement communities; she deeply values guiding both individuals and their families towards making a sound lifestyle decision by way of providing the right educational resources and information, ultimately assuring peace of mind for everyone involved.
In her personal life, Jessica enjoys spending time with her loved ones and two rescue dogs, hiking, re-purposing furniture, traveling, “thrifting” or training for her first half-marathon, scheduled in 2017.
Erin Kershaw, Senior Concierge Advisor for East King County
Credentials: HIPAA Certified and CCA Certified
Contact: (949) 466-5766 or firstname.lastname@example.org
Erin’s worked with seniors in the health care industry for over 20 years. She got her start working as an Admissions Director at a skilled nursing facility in Southern California. That position taught her how important it is to not only advocate for seniors but their families as well.
She spent the next 5 years as an Admissions Coordinator for various hospice companies where she personally worked with over 500 terminally ill patients and their families setting up hospice services and connecting them with other resources in the community to assist them during that time.
Erin used her hospice experience and passion for helping others in her role as a Community Liaison for a company that provided private duty home care and placement services.
A common theme in all of these rolls is Erin has a true passion to work closely with the clients and their families to ensure they receive the personal care they deserve while they are in the process of making life altering decisions.
Erin moved to Washington 4 years ago with her husband and their daughter. In her spare time she enjoys walking, reading and traveling.
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