Mary Cordova, Executive Vice President and Co-Founder, Oversees all Senior Advisors. Handles Seattle and Eastside of Lake Washington
Education, Training & Certifications: Certified in Dementia & Mental Health training, HIPAA and CCA. Attended Skagit Valley College.
Contact: (425) 802-6613 or firstname.lastname@example.org
As an industry insider, Mary Cordova spent five years as vice president and director of referral services for another placement and referral agency, and as a distributor of durable medical equipment for more than two decades, selling supplies to hospitals, nursing homes and physicians. She also served as an executive director in a memory care community.
But Mary wanted to put seniors first in all aspects and to always do what is right, not just what was profitable, so she sought out entrepreneur Marc Lilly and the two co-founded Concierge Care Advisors, where their ‘Agenda Number One’ is to protect vulnerable seniors and their families. Mary wanted to ensure that CCA would rise above the rest by honestly and equitably letting seniors and their families know all their options, not just the most profitable for referral agencies. And they wanted to do more than hand nervous and overwhelmed families a list of facilities; they wanted to provide true “Concierge Care”, offering personal service and carefully vetted recommendations. Mary wanted to elevate the industry where health providers view placement and referral agencies as an extension when patients leave hospitals and rehabilitation units in order to collectively support Seniors through the aging process, which can be so overwhelming.
Born and raised in Mountlake Terrace as the ninth child of ten in her family, Mary benefitted from a multi-generational household after her grandmother moved in to help care for the family. That loving relationship permeates Mary’s passion for people, especially Seniors and those who have fallen on hard times.
Patricia Agrelius, Senior Concierge Advisor
HIPAA and CCA Certified
Contact: (425) 770-1770 or email@example.com
Patricia is a Senior Care specialist who has been helping the elderly since 2007. She has experience collaborating with physicians and their staff to help Seniors obtain appropriate mobility aids in addition to providing one on one companionship for seniors suffering from memory loss (such as Alzheimer’s and Dementia). She has been highly regarded by her peers, employers, and seniors for her comprehensive and yet compassionate communication.
In the past, she worked for The Scooter Store where she interacted regularly with seniors in need of mobility aids. She was commended for her thorough assessments, taking into consideration the seniors’ medical history, insurance, financial and physician information; always keeping the safety needs of the senior first and foremost while at the same time working towards the goal of helping them to stay as healthy and independent as possible.
In regards to senior housing, Patricia Agrelius has worked as a licensed loan officer, also providing options regarding home remodeling to accommodate special needs specific to aging. This provides her with a comprehensive understanding of the housing industry and the ability to determine what amenities are paramount to seniors and their families.
She believes that faith and family are a top priority and follows the saying, “People won’t care how much you know until they know how much you care.”
Patricia Agrelius is a welcomed member of Concierge Care Advisors and is an inspirational team player. Her cheerfulness is only matched by her determination to find the right type of housing for seniors and her desire to “Get it right the first time.”
Amanda Clark, MA, Senior Concierge Care Advisor for South King County
Credentials: HIPAA Certified, CCA Certified, Medical Assistant
Contact: (806) 681-2900 or firstname.lastname@example.org
Amanda Clark attended West Texas A&M University, where she received a Bachelor of Art in Psychology and a Master of Art in Counseling. Amanda completed her graduate internship at an emergency shelter for abused and neglected children. During her time at the shelter, she developed a strong commitment to helping those in need. From there, Amanda joined the senior healthcare industry offering counseling to the geriatric population suffering from different forms of cognitive impairment, such as dementia and depression. This experience allowed her to not only to understand the needs of seniors, but also the joys of working with and spending time establishing meanigful connections to seniors.
In 2008, Amanda started and operated a private practice specializing in children, parenting, divorce and general adult therapy. After working in private practice for six years, Amanda made the decision to relocate to Seattle, and to her delight, reentered the senior healthcare community as a Senior Advisor for Concierge Care Advisors. Amanda has an extensive history volunteering for numerous non-profit communities and in her leisurely time she enjoys the outdoors, reading and spending time with friends and family. She is especially fond of her daughter, Mackenzie, a sophomore at Texas A&M University.
Jill O’Brien, Senior Concierge Care Advisor for Snohomish County
Credentials: HIPAA and CCA Certifications; CPR; First Aid; Mental Health and Dementia certification
Contacts: (425) 802-5832 OR email@example.com
Jill possesses a broad and extensive background in providing care and support to older adults and their families. Jill started her career in the healthcare industry in 1997 as a provider of an Adult Family Home in Ft. Collins, Colorado for older adults with Developmental Disabilities. After being challenged by a friend to volunteer at an Assisted Living community, she was immediately bitten by the “bug” of providing care for seniors. Jill took a role as a Life Enrichment Director and was soon promoted to Executive Director. Jill has successfully managed communities for five well known and respected companies in Colorado and Washington state ranging from Dementia Care to Independent and Assisted Living.
Jill has spent that last 18 years of her career building solid, reputable and positive resources so that she can better support all aspects of senior care. She is very networked and respected in our industry. She keeps herself updated and educated to trends and is always on the lookout for others who have the same passion.
Jill was born and raised in Texas but has lived in Washington state since 2003. She loves her Southern roots and credits much of her desire to care and support people from those beginnings. She has two adult children and is engaged to be married. Jill enjoys spending time with family, dancing, movies and hosting BBQ’s for friends and family.
Jill is a true advocate for older adults and their families. She has a keen awareness of the struggles associated with aging and the stress it brings to seniors and their loved ones. Jill offers a loving approach to seniors but will also ask the hard questions to get to the root of needs or to ensure that providers are capable of providing safe care. Jill comments daily that it is “an honor to serve this population”.
Donna Baker, Thurston County Advisor
Credentials: HIPAA Certified, CCA Certified, WHCA Executive Director Certified, First Aid/CPR and Food Handlers
Contact: (360) 970-4557 or firstname.lastname@example.org
In junior high school Donna had a senior who visited from the local “Old Folks Home” for the day and she signed up to show her around the school and show her what a day in the life of a teenager was all about. They became fast friends and kept in touch. She later found out a senior in her own family began needing help with cleaning, errands, doctor’s appointments, and ended moved into an assisted living facility.
Donna began working in an independent living facility in April of 1999 in Olympia, and was there for 15 years as the Building Manager. She accepted a position as an executive director for a 212 bed community with independent living, assisted living and a secure memory care unit. She has over 16 years of working with seniors in the Olympia/Lacey area. Donna says “I love offering my years of experience to seniors and families so they are able to make this move be the last move.”
Concierge Care Advisors gives Donna the opportunity to be hands on and truly help those seniors and families that are so overwhelmed with the options they have before them. In Donna’s spare time she enjoys being with her family and spending time with her four grandchildren, as well as camping trips, four-wheeling, cooking and working in her yard.
Betsy Hall, Senior Concierge Care Advisor for Pierce County, Washington
Credentials: HIPAA Certified, CCA Certified
Contact: (253) 222-8932 or email@example.com
From day one, Betsy has always loved older people. Having been born as a “surprise” to her older parents and siblings (Her brother started college when she started kindergarten) she has always had such a positive influence of older caretakers in her life, and at a very young age, developed into a passion for seniors. One of her very special influences was her “Grandad” who she loved dearly and they spent many days fishing together.
Betsy has an Associate of Arts degree from Cottey College, in Nevada, MO and a Bachelor of Science in Food Science and Nutrition from Colorado State University.
She has over 12 years of experience in the senior care industry which includes Manager of the Meals on Wheels Program in Pierce County, working at Olympic Alzheimer’s Residence in Gig Harbor and most recently working at Providence Mother Joseph Care Center in Olympia.
Betsy’s spent numerous hours volunteering with different agencies to include Habitat for Humanity, Paint Tacoma Beautiful, local food banks, Food Lifeline and HOPE 253. Her time spent volunteering has taken her twice to Peru where she was part of a team providing free medical/dental services in extremely poor communities. “A part of her heart was definitely left in South America” where she would love to return to serve again.
Her mom was diagnosed with Alzheimer’s and her dad with stroke related dementia. This is where she and her 2 siblings had to learn firsthand how to navigate unfamiliar territory in finding appropriate/quality long term care facilities for them. This has allowed her to personally relate to the heartache that can go along with the process of walking through what can seem like “muddy waters” and help families see “clearly” what needs to be done.
Faith and family are first and foremost to Betsy. She is a wife of 30+ years, a mother and mother-in-law to a beautiful daughter and son-in-law. She loves taking long walks outside, being in the mountains, camping and visiting with friends.
Kathy Kappler, RN
Kathy Kappler, RN, Senior Concierge Care Advisor for South Snohomish County and North King County, Washington
Credentials: Registered Nurse, HIPAA Certified, CCA Certified
Contact: (425) 919-2724 or firstname.lastname@example.org
Kathy brings over 30 years of experience to Concierge Care Advisors, working on many different levels and many different facets of senior housing and elder care.
Kathy’s unique and diversified background has allowed her to hold positions a multiple positions within senior living communities. For instance, at one time she has been both the Director of Nursing and theDirector of Marketing in Assisted Living Communities.
Throughout her academic career, Kathy has undergone a great deal of nursing education. This gives her the distinct advantage of understanding special cases in senior care. She can address and manage medical issues concerning the family. In addition, her marketing background has provided her with an appreciation of the specific placement needs of a family. She does not automatically categorize families, but assessing their needs and wants, prioritizing them to provide them with the best possible outcome.
Her passion for senior living and health, comes from having lost her sister to Alzheimer’s Disease at the young age of 61. She has experienced first-hand what a devastating diagnosis this can be to individual, but also to the family that loves them. Because of this, she has sought to provide guidance for peoplewho are suffering from this disease and give help and advice to the families involved. It’s a very personal life interruption and she strives to provide others with the resources she was never given.
“I believe if we listen to and follow our passion it brings out the best in who we are. For 30 years I have followed my passion working with seniors and their families and that has given me amazing rewards.” -Kathy Kappler, R.N.
In addition to all these traits and wealth of experience that make Kathy a tremendous asset to Concierge Care Advisors, she has also written a children’s book called Whitney’s School Morning based on the truisms from growing up. She continues to write poems and accounts her experience and thoughts on life. Furthermore, she spends much of her free time reading the works of John Grisham and James Patterson, but also enjoys movies, music, and above all, dancing.
Tyler Roessel, Senior Concierge Care Advisor for South King County, Washington
Credentials: HIPAA Certified, CNA, Dementia/Mental Health, First Aid/CPR, CompTIA Project+,
Education: BS in Business Management.
Contact: (206) 407-5939 or email@example.com
Tyler has been working with seniors and individuals with disabilities his whole life. One of seven kids he has an older brother with cerebral palsy and younger brother with downs syndrome. His grandmother came to live with them when he was seven and he helped with her care until she passed eight years ago.
He started his career following in the footsteps of his father, as a construction contractor and project manager until; in 2008 he went back to college with a focus on Healthcare administration. Tyler has worked in multiple facets of senior care including memory care, assisted living, independent living and homecare. He started as a caregiver and worked his way up to director.
When not working with the senior population he still does little house remodels for his wife who will forever keep him busy. He and his wife are also into ballroom dancing, hiking and terribly singing old show tunes.
“Working in healthcare is not a career it is a calling. I have not always been in it but now that I am, without a doubt, I have never been happier” – Tyler Roessel
Suzann Frye, Senior Concierge Care Advisor for East King County, Washington
Credentials: HIPAA Certified and CCA Certified
Contact: (360) 628-4768 or firstname.lastname@example.org
Born in Montana, Suzann is an Army brat through and through. With her family she has lived in Korea, Missouri, Germany, Texas, California, and lastly Washington. Suzann had first hand experience while watching her grandmother go through the different stages of Alzheimer’s. Her concern over her loved one sparked an interest in working with the elderly, and to be able to provide them with proper care. After being a stay at home mom for 12 years she decided it was time to get back in the work force. She worked for The Colonial Inn, an independent living facility, for several years. Where she was in direct contact not only with seniors, but their families as well. It was here that she learned the importance in marketing, educating families and the public about the needs and options for seniors. Suzann also has experience in caregiving for the elderly, you can trust that upon meeting her she will do what she can to provide you with the information and knowledge needed.
In her spare time Suzann loves spending time with her four children who range in age 9-16, including a set of twins! As a family they enjoy going to the beach, camping, hiking, backyard BBQs and listening to music.
Cindy Dow, Senior Concierge Care Advisor for Seattle, Washington
Credentials: HIPAA Certified and CCA Certified, CPR Certified, extensive training in dementia and Alzheimer’s Disease.
Contact: (425) 236-8033 or email@example.com
Cindy grew up in Moscow Idaho. In Junior High she began volunteering at a local skilled nursing facility (nursing home back then) and thus began her passion for the elderly. Cindy attended the University of Idaho for piano/voice. Cindy’s always loved the Pacific Northwest and fell in love with Seattle, after graduation she made the move to Seattle.
Cindy began her health care sales career in 1997 working in the Diagnostic Division for Abbott Laboratories and transitioned into long term care in 2008. Cindy serves on the board of directors for the Senior Care Coalition and Washington Home Care Association. Cindy regularly volunteers at facilities near her home by playing the piano, she loves the fact that the music portion of our brain never dies!
Cindy has one 18 year old son, who attends college in Bellingham and three crazy dogs. In her spare time she plays and sings in a rock band as well as being a pianist for her church.
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